Welcome to GHL NEWS! In Today's issue:

• More TikTok support in HighLevel

• Webinar video analytics

• Services v2 in Snapshots

• Workflows for the Company object

• News about GHL NEWS :)

As always, please click at least one link for the details of a news item to help with deliverability. Also, reply with anything that would make this newsletter more useful to you.

A reader last week suggested we try to flag when a news item is in Labs (vs live) and/or only available in some regions so we're starting that.

GHL NEWS is expanding! In just a few short weeks we're over 1,000 subscribers. This week I'll be launching a new YouTube channel called ACCELERATE with HighLevel where my goal is to help folks learn and leverage HighLevel to grow their businesses and agencies. It will be a non-"bro" channel :) and go beyond the typical "you'll make a million dollars with this one-line voice AI prompt"

Use The News

With the TikTok enhancements you can now do many of the same things there that you can with Facebook and Instagram like comment to DM workflows and see DMs in your GHL conversation view.

I'll be checking out the webinar video analytics feature this week. Right now I use WebinarKit which works well and integrates with GHL but the native capabilities are getting close.

With Social Planner, the new API updates open a lot of opportunities for automating content. In our Content Engine service where we help folks publish at scale on YouTube and all social channels (editing, repurposing, publishing, etc.) we use the social planner heavily and will be seeing how much we can automate.

Finally, this week I'll be sending an additional email or two with the details of an offer I'm putting together for Black Friday. No fancy name yet but it will be an "accelerate week". One for GHL users and one for GHL agency owners both in December.

Each day will have an ~4-hour co-working session and a theme like Funnels, AI, CRM, Courses, etc. We'll roll up our sleeves and work together in our GHL accounts to plan and implement all the new capabilities that are relevant.

If you ever wished you could sit side by side with a GHL expert and get a ton of things done in a short time, this is the answer. Not courses and info, real hands on work and progress. All in December to set up for a strong 2026.

The investment for an Accelerate Week will be $997. I know we'll all be bombarded with offers but few if any will be real hands on help and access like this one.

This Week's GHL News:

TikTok Comments Triggers and Actions

HighLevel now offers native TikTok engagement. Capture, nurture and close leads directly through TikTok DMs and comments similar to what we've had with Facebook and Instagram.

TikTok DMs

Now you can view, reply and automate TikTok Direct Messages right inside your Conversations Inbox.

Third-Party Form Submission Tracking

Tracking Code, a powerful new feature for capturing form submissions from external websites directly into your CRM. By embedding a simple script, you can track HTML or Formspree submissions, sync contact data, and view full attribution details—all from the Form Submissions dashboard. The system automatically logs UTMs, sources, and attribution tags ensuring accurate campaign tracking and lead attribution.

Introducing New Templates

A new set of web, funnel, email, form, survey, social, and ad templates is now available, expanding creative options for every industry. The release includes 1 website, 3 funnels, 1 email, 1 form, 1 survey, 8 social, and 5 Google Ad templates, plus a Construction Company Snapshot. These professionally designed templates cover sectors like Medical, Coaching, Legal, Finance, Marketing, and more.

WordPress Hosting & Reselling – SEO Reports

Available inside the WordPress Hosting Dashboard.
A new SEO Reports tab provides real-time insights into site optimization powered by SearchAtlas and Lighthouse. Users can review issues in title tags, meta descriptions, and keywords, then click “Fix Now” (requires LeadConnector Plugin v3.0.12 or later) to resolve them instantly. This eliminates third-party tools and lets site owners improve SEO directly where they manage hosting. The update delivers faster optimization, improved visibility, and an integrated experience for agencies reselling WordPress hosting.

Webinar Video Analytics

We’re rolling out Webinar Video Analytics, powerful new insights to help you understand attendee behavior, video engagement and recurring session performance. With clear graphs and engagement metrics, you’ll know exactly what keeps your audience watching (and where they drop off).

Workflows For Companies

You can now create automations that start from or act directly on Company records, unlocking B2B automation inside HighLevel.

This release introduces Company based workflow types and a powerful new set of actions and triggers designed to manage, update and automate company level actions.

Comment Management Now Supports Instagram in Social Planner

Social Planner now lets you view and reply to Instagram comments directly inside the dashboard. You can respond to threads, mention users, and filter between Latest and Top Comments without switching platforms. The unified comment inbox already used for Facebook now supports Instagram, streamlining engagement and saving time. Support for additional social networks is coming soon, making cross-platform community management even easier.

Support for “mailto:”, “tel:”, and “sms:” Links in URL Actions

Funnel Builder now correctly handles interactive URL actions like mailto:, tel:, and sms: links. These links automatically open the user’s default email, phone, or SMS app when clicked in buttons, images, or text elements. The update fixes prior issues where such links failed to trigger properly and ensures full functionality inside both the editor and preview modes. It enhances interactivity and delivers a more intuitive experience for end users.

Communities – Customize Event Reminder Emails

Communities now support customizable event reminder emails, letting admins edit templates, personalize content, and match brand tone under Client Portal → Memberships → Settings → Email Settings. The update also fixes bugs in recurring events, notifications, GIF input, and image sizing. This improvement gives brands full control over event communications while improving reliability across both web and email channels.

Identify Duplicates (in contacts)

You can now find, review and merge duplicate contacts directly inside HighLevel, keeping your data clean, your automations accurate and your reporting flawless. Manage Duplicates Action - A new option under Contacts to search for duplicates by Email, Phone or Name.

Funnel AI Page Generation Enhancements

The AI Page Generation system is now 2.4× faster and significantly more reliable. Enhanced model selection, smarter orchestration, and improved context fields produce more relevant and cohesive page content. Error handling has been strengthened to reduce failed generations, while the workflow pipeline was streamlined for speed and scalability. These upgrades let users create full, high-quality pages in nearly half the time with consistent results.

Embedded / Inline Voice AI Chat Widget

Available in Labs.

The Voice AI Chat Widget now supports an Embedded / Inline placement mode, allowing businesses to insert the widget directly within webpage content instead of using a floating bubble. Users can choose placement from the Style tab, copy an inline embed snippet, and preview it live. The new layout is mobile-responsive by default and supports multiple placements per page. This delivers a more natural, on-brand conversational AI experience for sites and funnels.

Services (v2) Now Supported in Snapshots

Services (v2) are now fully supported in Snapshots, enabling seamless replication across sub-accounts. Agencies can include Calendar Services, Add-Ons, Categories, and Resources when creating or loading Snapshots. This dramatically simplifies onboarding and ensures consistent configuration between client accounts. The improvement saves hours in setup time and guarantees a standardized Services experience across the agency ecosystem.

Location-Wide Access to Trashed Items in Media Storage

All users within the same location can now view and restore any trashed media files, regardless of who deleted them. This change prevents data loss when user accounts are removed and enhances transparency in collaborative environments. It ensures that vital assets remain recoverable at all times and simplifies media management across teams.

Item Spacing for Bullet Lists and Rich Text in Page Builder

The Page Builder now includes an Item Spacing option for bullet lists and rich text elements. Found beside the Line Height setting, it allows precise control of spacing for improved readability and visual balance. This enhancement provides better text presentation on both desktop and mobile, resulting in cleaner, more professional pages.

Faster and Smarter “Insert” Experience in Funnel AI Copilot

The Insert experience within Funnel AI Copilot is now up to 87% faster for planning and 79% faster for execution. New sections instantly adapt to brand colors, fonts, and layout for seamless design consistency. Smarter context recognition ensures precise section placement with fewer errors. The update accelerates page building, making Funnel AI Copilot a faster, smarter creative partner.

Category Queue Public API

Available globally via Public API.

This release introduces the Category Queue Public API, empowering developers to create, update, fetch, and delete category queues programmatically. With full CRUD support and simple authentication via Location API Key or OAuth token, teams can now automate scheduling, queue management, and content distribution. The API enables deep integrations and scalable posting workflows beyond the UI.

Social Planner Post API

The Social Planner Post API has been upgraded with platform-specific parameters for Facebook, Instagram, LinkedIn, Pinterest, and YouTube. It now supports new media optimization flags, richer metadata, and improved cross-platform compatibility—all without breaking existing integrations. Developers can create and edit posts programmatically to deliver consistent, optimized content across channels. This update makes Social Planner a fully developer-ready content hub.

This Week's Ecosystem News:

Extendly Town Hall

Extendly discussed a number of improvements to the volume and resolution times for their AI-based support and handover to human agents when required. They also announced that full conversation history across AI and human agents will be visible to agencies using their support services. Related, you will also be able to upload your own SOPs so their support AI and human agents know more about your specifics. Learn more about Extendly here.

PLAI introduces product shots in AI ads

Now, you can automatically transform real photos into ad-ready visuals across Meta, Google, and TikTok, all from within Plai. Instantly turn and combine photos into polished ads. Preview how they’ll look across platforms. Launch campaigns in minutes

Learn more about PLAI here.

Content Corner

How To Host Livestreaming Webinars and Community Events in HighLevel

Discover how to utilize HighLevel Media Core for seamless live streaming and video calling directly within your account. Learn to host webinars, meetings, and community events without the need for external tools. Enable live interactions, monitor engagement, and share replays effortlessly.