Welcome to GHL NEWS! In Today's issue:

• Super Agents

• Lots of Ask AI Updates

• WhatsApp Calling

This past week brought a strong batch of releases, led by three standout upgrades:

Super Agents: the fastest and easiest way to build powerful AI agents inside HighLevel.

WhatsApp Calling is now generally available on web and mobile, letting your team make and take real-time voice calls right inside the conversation with call routing, dispositions, and reporting.

Ask AI got a major mobile leap: the new V2 experience adds ten interactive response types, real-time streaming, and searchable history, so you can get real answers and take action from your phone.

Beyond those headliners, there's plenty more to dig into like smarter automations with Python support, more flexible contact and billing views, enhanced document privacy, and a fresh wave of templates.

As always, please click at least one of the news items or reply to the message to make sure you continue to receive GHL NEWS!

This Week's News:

Introducing Super Agents

Meet Super Agents—the fastest and easiest way to build powerful AI agents inside HighLevel. Simply describe what you want your AI agent to do in plain English, and Super Agents automatically create a fully functional CRM agent in minutes. No flowcharts, coding or complex setup required.

Use Super Agents to answer customer questions, automate CRM tasks, run email campaigns, moderate communities, create social media content and much more. With built-in testing, event-driven automation and seamless editing through chat, enterprise-grade AI automation is now accessible to everyone.

Super Agents are available in Labs today, with a wider rollout coming soon.

Password Compliance Enforcement

HighLevel has rolled out Phase 1 of enforced password compliance across all key entry points on the platform. Users must now set passwords of at least 12 characters that include an uppercase letter, a lowercase letter, a number, and a special character. The rules apply at signup and activation, password reset and forgot-password flows, profile updates, and edit-user-info screens. Effective June 4, 2026, the requirements affect all new users and any existing user who changes their password, strengthening overall account security and meeting updated compliance standards.

Sub-account Billing -> Invoice list: Clearer, Smarter, More Useful

The sub-account billing invoice list has been redesigned to make charges easier to understand at a glance. Product names now replace raw invoice codes in the Products column, with a count and hover detail for multi-item invoices, and the old Invoice ID column is replaced by a truncated Transaction ID with one-click copy. Clicking "View" now opens a detail panel showing amount, payment method, status, and line items rather than auto-downloading a PDF, leaving the choice to view in Stripe or download to the user. Charges originating outside HighLevel are clearly labeled "External" so platform subscriptions are easy to distinguish from third-party charges. Together these changes reduce guesswork when reviewing billing history.

Payment Links - Your Payment Button, Your Words

Payment Links now let you customize the checkout button label instead of being limited to "Pay," "Book," or "Donate." A new custom button text field under Advanced Options accepts any label up to 50 characters, with the checkout preview updating live so you see exactly what customers will see before publishing. This lets businesses match the call-to-action to the offer — such as "Claim Your Spot," "Subscribe Now," or "Get Instant Access" — reducing checkout friction without product-naming workarounds. Custom text is available on all Payment Link types via the web builder and displays across all customer devices. Changes apply to new sessions, so customers already on a checkout page see the previous label until they refresh.

Inbound call routing by working hours

Users can now receive inbound calls only during their working hours by enabling "Only ring during working hours" in Settings > My Profile and selecting a schedule. Any call arriving outside those hours skips the user automatically and routes to the phone number's existing backup, and the setting is off by default so nothing changes until turned on. It applies to direct calls, ring-all groups, and call-menu (IVR) steps, and respects forwarding and business numbers tied to the user; date-specific schedule hours let users take themselves off for holidays without altering their weekly hours. Admins can manage the setting for staff and gate it behind the "Manage calendars" permission to keep control of after-hours routing. Transfers and per-user backup options are not yet covered and are planned for a future update.

Email AI: Expanded Access for Agencies, Same Controls

Email AI access is now enabled for agency users across all locations, removing the previous limitation that blocked agency users wherever Email AI was disabled for a location. Agency users can create and manage Email AI templates wherever they are needed, eliminating the workaround of building templates in enabled locations and manually sharing them elsewhere. A new "Visible to Agency Users Only" tag avoids confusion when Email AI is disabled for a location. Location users continue to have Email AI access governed by their location's Labs configuration, so existing location-level controls are preserved. The change reduces duplicate work and operational effort for agencies managing templates on behalf of clients.

Use Python in the Custom Code Action

The Custom Code Action in Automations now supports Python as an additional language option. Users can switch the language from the dropdown and select Python when building custom code steps. This expands the flexibility of an already powerful automation action and opens up new use cases for teams that prefer or require Python. Builders gain more freedom to implement custom logic directly within their workflows.

Ask AI Artifacts: Interactive AI Responses on Mobile App

Ask AI V2 brings the full AI assistant experience to the HighLevel mobile app with ten interactive response types rendered natively. Charts, data tables, code blocks, approval flows, and multi-step question wizards respond to touch, answers stream in real time with a live thinking indicator, and the entire conversation history is searchable. This lets users make decisions and complete structured tasks from their phone rather than waiting until they return to a laptop. Released June 18, 2026 in version 4.18.1 (build 833) on iOS and Android, it includes full dark mode support and model selection with Claude Sonnet 4.6 by Anthropic. A dormant Canvas preview pipeline with nine preview types ships ready to activate via a backend toggle, with more artifact types planned.

New Notifications Accessibility & Enhanced Tooltips in Forms, Surveys & Quizzes

Notification settings in Forms, Surveys, and Quizzes have moved from an easy-to-overlook icon to a dedicated Notifications tab within the builder. Builder tooltips have also been enhanced with clearer descriptions, contextual messaging based on the selected product or field type, and direct "Learn more" links to relevant Help Center articles. The changes were driven by feedback from new users who struggled to locate notification settings and understand certain options without support. Existing notification functionality is unchanged; the update focuses on accessibility, navigation, and in-product guidance across all three builders. The result is a more intuitive onboarding experience that reduces reliance on support.

WhatsApp Calling is now Generally Available (Web + Mobile)

WhatsApp Calling, which lets teams place and receive real-time voice calls inside the same WhatsApp conversation without an external dialer, is now generally available on web and mobile after a closed beta. Teams can set business calling hours, request call permission via template or automation, route inbound calls to up to six people, and capture outcomes with customizable call dispositions (up to 10 per sub-account) that trigger workflows and feed Call Reporting. Mobile adds multi-sub-account inbound with zero setup and one-tap calling, with every call logged alongside others. Activation requires a connected phone number, a WABA messaging limit at the 2,000 tier or higher, and a number not on coexistence; business-initiated calling permission allows up to five connected calls per 24-hour window. Inbound calls work everywhere WhatsApp is available, while business-initiated calling is unavailable in the USA, Canada, Turkey, Egypt, Vietnam, and Nigeria.

Your Ask AI Chats - Yours Alone

Ask AI chat history on mobile now filters to show only the conversations you started, matching how access already works on the web. Previously, when multiple users shared a sub-account, mobile chat history could surface everyone's sessions, making threads hard to find and raising privacy concerns. The history now loads per user and refreshes automatically when you switch sub-accounts or sign in as a different user. This change applies to the chat history list only and does not affect live chat or new messages. Released June 5, 2026 in version 4.18.0 (build 831) for iOS and Android, it enables safer team rollouts where each teammate sees only their own conversations.

Ask AI for Your Whole Team Now on Mobile

Ask AI on mobile now honors the same per-user access already granted on the web, rather than being limited to agency admins. Teammates with access see Ask AI in the app and can chat normally, while everyone else won't see the entry point, putting AI where field and client-facing teams actually work. Agency admins get a non-blocking banner highlighting which sub-account users still need access, nudging them to finish setup on the web without locking out users who already have access. Blocked messages now show a clear in-chat explanation instead of a vague "failed to send" error. Released June 18, 2026 in version 4.18.1 (build 833) for iOS and Android, with paid-feature consent set to return on mobile when metered Ask AI billing goes live.

Conversations: SLA Workflow Trigger & Permissions

Conversation SLAs are now actionable through automation, replacing the need to manually watch for breaches. A new Conversation SLA workflow trigger fires when an SLA is due soon, overdue, or manually dismissed, enabling teams to notify users or reassign contacts for escalation automatically. An "Avoid Repeated Triggers" option limits a workflow to once per conversation within a 24-hour period to prevent notification overload. Admins also gain control over manual SLA removal, choosing whether all users or only admins can dismiss an SLA on messages that need no reply. Every dismissal is logged with the user and the SLA status at the time, keeping the action auditable.

In labs: Enhanced document privacy & access controls

A new Labs feature gives users more control over how documents in the contact record's documents panel are shared. When sharing, users can generate configurable links with four access options: public, private (authorized HighLevel users only), one-time code (verified via a password sent to the contact's email), or password-protected with a user-defined passcode. Additional controls let users set expiration dates, allow or restrict downloads, and view document details and access history for auditing. The default behavior for shared links is internal/private unless changed during sharing. A planned next phase will extend these controls to document attachments shared through notes, custom fields, and marketplace-app email attachments.

Contact detail page customization enhancements

A new set of enhancements gives users greater flexibility to personalize the Contact detail page layout. Panels are now resizable with the left panel no longer restricted to a narrow width, owners and followers can be displayed independently, and up to two custom fields can be added directly to the contact card in read-only mode. Tags can be placed in either the left or center panel instead of always occupying the contact card, and the Actions and All Fields tabs can be renamed and reordered. Modules inside a Dynamic Tab now expand and show by default when the tab is opened. Planned follow-ups include placing a module more than once on a page, permissions for editing customized views, and opening the GHL email composer from the email icon.

Meta Special Ad Categories - Smart Defaults and Compliance Warnings

Ad Manager now provides smart guidance when users select a Meta Special Ad Category, which covers housing, employment, credit, financial products, and social issues, elections, or politics. Selecting a category surfaces an informational notice, an audience compliance banner, a guidelines accordion, and field-level warnings that flag targeting values which may not meet Meta's requirements. A one-click "Fix it" CTA applies recommended compliant values, helping users resolve common issues before publishing and reducing campaign failures. The flow is non-blocking, so users can still proceed, and Ad Manager never silently changes targeting values — the choice to fix them stays with the user. This release applies to Meta campaigns in Ad Manager.

Retry Failed Posts in Social Planner

Social Planner now lets users retry or reschedule failed publishing attempts directly, without cloning posts or rebuilding content. "Retry Now" re-attempts publishing using the original content, settings, and connected accounts, moving the post to Published on success, while "Reschedule Post" sends it back to Scheduled for a chosen future date and time. These recovery actions are available from the three-dot menu in List View, Grid View, and Post Preview. The feature helps agencies recover from temporary publishing issues faster and keeps campaigns running with minimal disruption. It applies only to posts in the Failed state, and bulk retries and automatic retries are not included in this release.

Fixed - YouTube previews now display correctly in sent emails

YouTube previews now render reliably in emails sent from Conversations, showing recipients a clickable thumbnail that opens the video in a new tab. Previously, pasted YouTube links could appear as a blank rectangle in recipients' inboxes even though the preview looked fine while composing, because providers like Gmail, Outlook, and Yahoo block the embedded video player. HighLevel changed how these previews are sent so they display correctly across all major inboxes. The fix works for both standard YouTube watch links and shortened share links, with no change to how users add videos.

In-Product Domain Recovery for Expired Domains

Users can now recover expired domains directly in-product during the 41–70 day redemption window, without contacting support. When a user clicks Recover in Domain Settings, the system checks the domain status in real time and routes them to the correct flow: a standard Renew popup during the grace period (now extended from 28 to 40 days) or a Recover Your Domain modal during redemption that combines the renewal fee and registry redemption fee. Inactive zones route to a Contact Support modal, and domains past day 70 or with deleted zones are moved to External. Redemption fees are charged at the fixed registry rate with no HighLevel or agency markup, expiry logic runs on UTC, and auto-recharge is disabled during recovery to prevent partial payments. The self-serve path reduces support tickets and helps prevent churn, though some TLDs like .co and .uk may still need support if the zone is already deleted.

New Templates

HighLevel has published a new batch of customizable templates spanning websites, email, social, ads, workflows, and snapshots. The release includes 2 website templates, 1 email template, 8 social templates, 2 Facebook ad templates, 5 Google ad templates, 5 LinkedIn ad templates, 7 workflow templates, and 1 new snapshot. Categories cover finance, legal, real estate, beauty and fashion, travel and hospitality, insurance, business coaching, and more, with workflow templates integrating tools like Asana, ClickUp, Slack, Notion, and Google. Fully customizable and professional, the templates help users build websites, sales funnels, and campaigns faster while focusing on engaging their audience.

Courses Experience Improvements

Three enhancements improve how creators manage Courses and deliver content. A new Course Progress quick link in the Offers section under Contact Actions jumps directly to Member Analytics for a specific contact, removing several navigation steps. Improved post-login redirects now return learners who open a shared course or lesson link while logged out to the exact content after signing in, instead of the course library homepage. Drip scheduling now supports hourly releases configurable between 1 and 23 hours, adding flexibility for accelerated learning paths, onboarding flows, and time-sensitive training. Together these updates make Courses easier to manage while creating a smoother learner experience.

Campaigns on Mobile App

The Campaigns module on mobile has been rebuilt from the ground up with a cleaner interface and web-parity analytics, so users can review email campaign performance from their phone without switching to desktop. Every campaign card shows status at a glance — Succeeded, Failed, Scheduled, Paused, Draft, and more — alongside last-updated and executed dates, and users can search and filter by status chip. A new Overview tab surfaces campaign metadata and headline send metrics, an inline Email Preview shows the message, and a Statistics tab delivers web-parity rates for delivered, opened, clicked, conversion, bounces, and more, with a recipient list filterable across 11 status categories. Metrics are calculated the same way as on web for consistency.

Content Corner:

How To Use Smart Knowledge Base Triggers in HighLevel

Learn how to configure smart knowledge base triggers in HighLevel Conversation AI to control when specific content is used during chats.

Did you know?

Ask AI is now available on the HighLevel mobile app! 🚀

User access now matches your web permissions, making Ask AI available to any teammate you grant access to—not just agency admins. With version 4.18.1 or later, you can use powerful AI features like creating images, managing contacts and more, all from your phone.